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Our quality management

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Since the formation of Tuan Linh Travel, we realize the importance of stable quality in services we provide for customers. With consistent policy and application modern management methods, we have gained reputation in travel industry in Indochina and customers trust (see our customers reviews).

Our ISO 9001:2000 Certification

 

Hereafter is brief information on our quality management system:

Customer focus
Tuan Linh Travel's management board ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction.

Quality policy
Tuan Linh Travel's management board ensure that the quality policy:
- is appropriate to the purpose of Tuan Linh Travel.
- includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system.
- provides a framework for establishing and reviewing quality objectives.
- is communicated and understood within Tuan Linh Travel.
- is reviewed for continuing suitability.

Quality commitment
Tuan Linh Travel's management board committed to the development and implementation of the quality management system and continually improving its effectiveness by:
- communicating to all employer the importance of meeting customer demand.
- establishing the quality policy.
- ensuring that quality objectives are established.
- conducting management reviews.
- ensuring the availability of resources.

OTHER INFORMATION ABOUT US:
Vietnam travel agency
Representative in Nha Trang City
Working time, public holiday and lunar calendar in Vietnam
Our business license
International tour operator license
Government tax contribution
VCCI membership
Member of HNAT
License of Intellectual property right holder
Terms and conditions
Tour booking-Terms and Conditions
Vietnam payment methods
Responsible travel
Services in our tours
Problem on tour and solution
Our quality management
Our ISO 9001:2008 certification
CBI's help to penetrate EU market
CBI training course for travel agencies, Hanoi, Vietnam
CBI mission: help exporting to EU
CBI and EXPRO 83-Tourism
Extra benefits in tours
Why book with us?
Find us with this map
Sample of our voucher
Representative in Sapa and Northwest
Representative in Hoi An and Central area
Representative in Ho Chi Minh City and Mekong Delta
Representative in Cambodia
Currency Exchange Rates and the Vietnamese Dong