Our quality management

Since the formation of Tuan Linh Travel, we realize the importance of stable quality in services we provide for customers. With consistent policy and application modern management methods, we have gained reputation in travel industry in Indochina and customers trust (see our customers reviews).

Our ISO 9001:2000 Certification

Hereafter is brief information on our quality management system:

Customer focus
Tuan Linh Travel's management board ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction.

Quality policy
Tuan Linh Travel's management board ensure that the quality policy:
- is appropriate to the purpose of Tuan Linh Travel.
- includes a commitment to comply with requirements and continually improve the effectiveness of the quality management system.
- provides a framework for establishing and reviewing quality objectives.
- is communicated and understood within Tuan Linh Travel.
- is reviewed for continuing suitability.

Quality commitment
Tuan Linh Travel's management board committed to the development and implementation of the quality management system and continually improving its effectiveness by:
- communicating to all employer the importance of meeting customer demand.
- establishing the quality policy.
- ensuring that quality objectives are established.
- conducting management reviews.
- ensuring the availability of resources.