Dear our distinguished clients,

It is our great pleasure working with you. We hope the following terms would be helpful to our future cooperation.

Reservation/ confirmation/ full payment
Upon receipt your request, we will check and inform you the availability and then confirm your booking. You do not have to deposit when booking tour in our company. But at least 30 days before departure of the tour you have to pay at least 20 % of the land price. Final payment of the tour price must be done 24 hours before departure of the tour or pay on your arrival in Vietnam; otherwise we may automatically consider the tour is cancelled by the client.

Voucher
You will get your voucher after we receive your reconfirmation and/ or your first payment.

Warranty
In some cases, to hold your reservation, especial in peak season, hotels will require your credit card details or guarantee. We will email you a credit card authorization form. To validate the guarantee, you will have to fill a form with all required details and return to us by fax or email.

Payment
Payment can be made in cash, by credit card or combination (Click to see our accepted payment methods). Except for cash payment, all bank service charge of the transfer must be paid by the client. Our bank account details are:
Account name: Cong Ty TNHH Du Lich Tuan Linh (TUAN LINH Travel Co., Ltd.)
Account address: 319, A4 Quynhmai, Haibatrung District, Hanoi, Vietnam
Account number: 13497479
Bank name: Asia Commercial Bank (ACB)
Bank address: 184 Ba Trieu St., Hanoi, Vietnam
Tel: 84-4 9433508
Fax: 84-4 9439283
Email: acb@acb.com.vn
Bank website: http://www.acb.com.vn
Bank SWIFT code: ASCBVNVX

Cancellation
Incase of cancellation, we will not impose any charge, as we try to provide the best service to you, but if the hotels, carriers and other contractors apply charges for cancellation, you have to pay those charges. Cancellation policies vary, depending on the type of the service, time of year, etc, you can pay the charge to us or to concern parties directly as the case may be.

Refund
For NO-SHOWS, there will be no refund. Some services included in the tour that not utilized by the tour member may be refunded if the service is not booked in advance.

Claims
All dispute, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claims or litigation shall be finally settled by arbitration of the Vietnam International Arbitration (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing 30 days after the end of the Services.