Dear our distinguished clients,
It is our great pleasure working with you.
We hope the following information would be helpful for
our future cooperation.
Upon receipt your requirement, Tuan Linh Travel
will check and inform you the availability and
price for the certain service. No service can be
confirmed until Tuan Linh Travel receives your
written confirmation by email or fax, along with
your payment information.
In order to tailor programs and offer best
things for your trip to Vietnam, all our service
suppliers require warranty. That is the reason
why you have to pay
20% of the land price for tours service (US$ 50
of which is non-refundable) and the deposit must
be done at least 30 days before departure of the
For other services like visa, hotel or tickets
reservation, the deposit (vary in each booking)
should be paid as early as possible to secure
the best availability.
Upon receipt of your deposit, we will send you a
sample of voucher) via fax or email to confirm and ensure
that you are in the heart of our services.
Final payment of the service cost must be done
24 hours before departure of the tour or pay on
your arrival in Vietnam, otherwise we may
automatically consider the service be cancelled
by the client.
We always try
our best to supply perfect services for all customers (See
services in our tours).
However, in the case of force majures beyond our control, for example any
loss, damage, injury, illness, weather, accident, delay, changes in
schedule, changes in means of transport, hotel overbooking, or other
inconveniences caused directly or indirectly due to any events, we will
make the efforts to find satisfactory alternatives and minimize
inconvenience, but shall not be liable for any losses incurred. If such
alterations involve additional cost, this must be borne by you.
In the event we cancel a trip, for any reason, we will contact you
immediately and offer you the alternatives or all money for services
described in the reserved itinerary will be refunded in full. However, if
you agree to such refunds, the fee for money transfer must be borne by
you. Such alternatives require a close cooperation and harmony between
both you and Tuan Linh Travel. Please send an
email to our
manager or tour operators to discuss, we are happy to listen and do all
our best to give you the fairest things possible.
Payment can be made in cash, by credit
card or combination
methods). Except for
cash payment, all bank service charge of the
transfer must be paid by the client. Our bank
account details are:
Account name: Cong Ty TNHH Du Lich Tuan Linh (Tuan
Travel Co., Ltd.)
Account address: 319, A4 Quynh Mai,
Hai Ba Trung District, Hanoi,
Vietnam Dong account number: 11120422086010
US Dollar account number: 11120422086029
Bank name: Vietnam Technological and Commercial Join Stock Bank (Techcombank)
Bank SWIFT code:
Except for tour service (since
arranging a tour
involves many activities),
in any case of cancellation, service charge is not
applied to you by Tuan Linh Travel as we are committed to provide
best services and sufficiency to clients, but if hotels or service
suppliers charge for the cancellation, you will have to pay for all the
fees. Service charge as mentioned is various depending on type of the
service, time of year and the cancellation policy of our partners and will
be settled directly to the suppliers or via us by clients. Cancellation
should be made as soon as possible in writing via email, fax. The date on
which the cancellation notice is received by us will determine the
applicable cancellation fee.
- Cancel 30 days prior to arrival - No charge
- Cancel 29 days to 15 days prior to arrival - 10% charge
of full tour cost.
- Cancel 14 days to 07 days prior to arrival - 20% charge
of full tour cost.
- Cancel 06 days to 48 hours prior to arrival -
30% charge of full tour cost.
- Cancel less than 48 hours or no show - 100%
charge of full tour cost.
Charges for other services
Since we provide lots of services and nature of
each booking is different so we can not apply a
fixed policy for all. Please ask us for detail
Cancellation and Refund Policy in your
particular case before using our services.
It also depends on the different cancellation
policies of suppliers (hotels, carriers and other
contractors) to determine the amount of refund.
Insurance is not included in the tour cost. We
require you to take out travel insurance and any
other necessary insurances including cancellation
fees, medical and curtailment expenses, loss of
luggage, early departure from tour due to death or
illness etc. This adequate information is very
important to meet your needs, and will assume that
you will have done so before your arrival in
It is the responsibility of each tour participant
to obtain, comply and carry a valid passport,
visa(s), health equipment and any other documents
required by applicable government regulations. We
can not be held liable for any illness, delays or
costs resulting from your failure to meet these
requirements. Please make sure that your passport
is valid from the day you arrive in Vietnam. You
are also strongly advised to use visa service in
our company (See our visa services)
Personal information about you such as name, address, phone number, or
protecting the privacy and security of any personally identifiable
information you provide us. Your personal information will not be
released unless the law permits it or your permission is granted.
Tuan Linh Travel is not responsible for use of links operated by parties
in our website. We provide you links for a
merely aim to widen your knowledge as well as be convenient for you to
search information. However, we do not control the contents of those links
and have no responsibility for their contents or your uses of them. Any
linked website on our website does not imply approval of the links by us.
Tuan Linh Travel does not accept any liability in connection with any such
All dispute, claims and litigation
regarding the Services shall first be settled by
way of negotiation and mutual understanding. In
the event such negotiation and mutual
understanding would fail, the disputes, claims or
litigation shall be finally settled by arbitration
of the Vietnam International Arbitration (VIAC) at
the Chamber of Commerce and Industry of the
Socialist Republic of Vietnam. All claims must be
submitted in writing 30 days after the end of the