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How can I check that you are a legitimate tour company?
How does a booking process work?
When do I need to pay?
What proof of payment do you
provide?
What mode of payment do you accept?
What is your cancellation policy?
What do I need to know regarding visas to enter Vietnam?
How do I get from the airport to central Hanoi/Ho Chi Minh
City if I'm not being
met?
What kind of accommodation can I expect to see?
Do children under 12 years old can stay in the same room
with their parents?
Do children enjoy discounted rates?
Do you offer any group discounts?
Why your quotation is higher than some other agencies?
Is travel insurance necessary?
When should I tip?
Do I need to check my arrangements before traveling?
How can I
check that you are a legitimate tour company? Do you have legal certificates
for organizing tours in Vietnam?
All information about
. is shown
here, you can follow the
links to see our legal certificates, licenses for an International tour operator in Vietnam.
How does a booking process work?
Once you have selected our services, please send your requirement at
As soon as we receive your request we will reply and keep exchanging information
till meeting your demand and then confirming your booking. We will also send you
an invoice that clearly states the services and payment in detail.
When do I need to pay?
It vary depends on the services. We will advise after
confirming your booking. Usually, there are 2 phases for payment:
First payment (deposit - to guarantee your booking): after
we confirm your booking.
Last payment: on certain dates or on arrival.
What sort of guarantee, or proof of payment do you
provide?
After receiving your payment, we will send you a receipt
to acknowledge your payment.
What mode of payment do you accept?
You can pay us through: Bank transfer, Credit Card or money
transfer (with Western Union, Money Gram services)
See full information on
our accepted payment methods.
What is your cancellation policy?
Cancellation must be sent to our offices by email
at
or fax to +84-4-36362661.
Cancellation charge, refund, ... vary depend on the particular services. We will inform
you in booking process.
What do I need to know regarding visas to enter Vietnam?
The most important thing is to make sure your Vietnam visa is stamped with the
correct dates and the correct entry and exit points. The standard tourist visa
is valid for a period of up to 30 days. If you're going for less than 30 days
you can either specify the exact dates, but it is probably best to ask for the
maximum period to give yourself more flexibility.
See more
information on Vietnam visa
How do I get from the airport to central Ho Chi Minh City/Hanoi if I'm not being
met?
Ho Chi Minh City's Tan Son Nhat airport lies about 7km northwest of the city
centre. The best way to get into the city is to take a taxi. Ignore the
expensive airport taxi booking desk and pick up a metered taxi outside the
terminal (you might have to insist they use the meter; if not agree a price with
the driver before setting off). The journey should cost around $7-10. I gather
that there's also an airport bus ($2), but that it only runs between the airport
and the Vietnam Airlines office on Nguyen Hue.
Hanoi's Noi Bai airport is 35km north of the city. A taxi into town should cost
around $20-25. You can either pay at the taxi booking desk inside the airport
building (make it clear your paying for a taxi and not the minibus), or find
your own taxi outside. A cheaper option is the Vietnam Airlines minibus ($4),
which drops you outside their office at the south end of Hoan Kiem Lake, though
they may take you to your hotel for an extra $1. Tickets are sold inside the
terminal building.
What kind of accommodation can I expect to see in Vietnam?
The main cities now boast top-rank hotels at very reasonable prices thanks to a
recent building boom and a drop in tourist numbers. Even new, mid-market hotels
now offer satellite TV, minibar, IDD phone and spacious bathrooms as standard.
At the cheaper end, the small, private hotels (called mini-hotels in the north
and "rooms for rent" in the south) often provide the best value for money. At
this level standards vary enormously, but in general the newer the hotel the
better the facilities.
Outside the main cities and tourist areas accommodation is more limited, and may
well consist of just one state-owned hotel. Often it will be a rather dowdy,
relatively expensive place, not always very clean and with poor standards of
service. In the south, the hotels may not have hot running water. Toilets may be
of the squat variety and drains a bit iffy. In which case, it's always worth
asking to see another room.
Do children under 12 years old can stay in the same room with their parents?
Generally children under 12 stay for free in their parent's room sharing the bed
(without breakfast). The age requirement differs depending on the specific
hotel's policy.
The general policy concerning the charging of room an breakfast charges for
children traveling together with their parents or family is as follows:
- Children more than 12 years of age: Any child this age is considered an adult
by most of the hotels.
- Free baby cot are only suitable for children under 2 year olds upon request.
Do children enjoy discounted rates?
Yes, children enjoy discount from us.
- under 2 year olds free of charge.
- 2-6 year olds: 50% of adult price.
- 7-12 year olds: 75% of adult price.
Do you offer any group discounts?
It varies for different tours. If you have larger groups, special prices can be
arranged, just contact us at
Why your
quotation is higher than some other agencies?
Of course you can book a cheaper tour with another company, but please be advise
that you get what you pay for! We are
. - we bring more value for
your money. Steady quality services and no hidden cost.
Is travel insurance necessary?
Yes. We strongly recommend that our clients purchase travel insurance before
departure on a tour to guard against unforeseen circumstances.
When should I tip in Vietnam?
Tipping is not habit in Vietnam, but will be greatly appreciated. Smart
hotels and restaurants nowadays add a 15% service charge (which should be
indicated on the bill) but elsewhere it's up to you. In most cases, a small of
tip of 1$ will be sufficient.
It's a good idea to tip guides, drivers and anyone else who has provided good
service. Usually one or two dollars will be enough. When deciding how much to
give, bear in mind that the average income in tourism sector in Vietnam is
around $350-400 per month.
Do I need to check
my arrangements before traveling?
Yes, we recommend that you do. This will ensure that we are aware of your
imminent arrival in Vietnam and everything will be ready for you.
